Canon USA has found itself at the center of a legal dispute following a decision regarding the functioning of its printers. A New York customer has filed a class-action lawsuit against the company on the grounds that some Canon printers do not perform many functions unless they have enough ink in the cartridge. A customer identified as David Leacraft has taken a legal route against the electronics giant’s decision not to allow owners of certain printers to use the scanner or faxing function when they are out of ink. In the lawsuit, Leacraft alleges that Canon engages in deceptive marketing and unjust promotion.
Notably, Leacraft encountered a problem while using the Pixma MG2522 printer from the brand. Upon using the device advertised as an “all-in-one” machine, Leacraft noted that the device was not functioning as a scanner or fax machine while the ink cartridges were empty or empty.
According to Lecraft’s complaint, this is not acceptable because the amount of ink in the machine plays no role in the machine’s scanning or faxing document capabilities.
according to a report good By Bleeping Computer, the lawsuit involves more than 100 class members and seeks $5 million (about Rs 37.6 crore) as compensation. The report also noted that Canon told customers that the printer should have ink for all colors, even if you want to print in grayscale.
Disclosure of further details, Draft complaint against Canon USA Reads, unlike the “single function” printers that it sells, Canon calls these multifunction devices “3-in-1” or “4-in-1” because they reportedly provide three or four functions.
Describing Canon’s advertising claims as false, the complaint says, “In truth, all-in-one printers do not scan or fax documents when the devices have low or empty ink cartridges (“design problem”), and Canon advertising claims are false, misleading, and have a reasonable likelihood of deceiving the public.”
And it was this kind of deceptive advertising that led Lecraft to buy the equipment. “Plaintiff Leacraft would not have purchased the device or paid for it as much as he knew he would have to retain ink in the device in order to scan the documents,” the complaint said.
The lawsuit alleges that Canon is doing this only to increase its profits by selling replacement ink cartridges. This was the basis of the allegations of “unjust enrichment” of the complainant.