Sector regulator TRAI on Tuesday directed telecom operators to enable SMS facility “immediately” for all mobile users, irrespective of the value of their tariff offers, vouchers or plans.
Telecom Regulatory Authority of India (TRAI) has taken strong note of telecom service companies not providing outgoing SMS facility in certain prepaid vouchers.
Try The said complaints have been received in the recent past from customers that they are unable to send SMS to the specified short code 1900 for UPC (Unique Porting Code) generation to avail mobile number portability facility despite having sufficient balance in their prepaid accounts. are unable.
“Now therefore the Authority … directs all Access Service Providers to enable SMS sending facility on short code 1900, for both prepaid and postpaid mobile customers, to request for a unique porting code, with immediate effect. TRAI in its direction said, “Exercise your right to avail porting facility as per the Telecommunication Mobile Number Portability Regulation, 2009.
The regulator said the practice of non-provision of MNP-related SMS sending facility in certain prepaid vouchers/plans is a “violation” of the provisions of the regulations as it takes away the rights of the consumers. Rules for availing Mobile Number Portability (MNP) facility”.